The patient agrees that all information and records related to their treatment at the clinic will be kept confidential and shall not be disclosed to any third party without the patient's prior written consent.
The patient understands that any treatment or therapy provided by the clinic is based on the latest medical knowledge and is the best available treatment option at the time of diagnosis, but may not guarantee success. The patient gives their informed consent to undergo treatment at the clinic and acknowledges that they have been fully informed of the potential risks, benefits, and alternatives to treatment.
The patient agrees to pay the fees for services rendered at the clinic as per the agreed-upon payment schedule.
Cancellation or rescheduling of appointments must be made at least 24 hours in advance; otherwise, a cancellation fee may be charged.
The patient agrees to allow the clinic to maintain accurate and up-to-date medical records of their treatment, including test results, medications, and other relevant information.
6. It is generally not possible to return medicines once they have been dispensed, as they are considered controlled substances and have specific handling and storage requirements. Additionally, medicines are often personalized to a patient's specific needs and may not be able to be reused or resold. However, it's best to check with the pharmacy before placing the order to confirm the specific return policy.
7. All consultation fees are non-refundable and non-transferable. Each consultation fee is valid for a single phone call or in-person visit only, but if you need further assistance or guidance from the doctor, you can reach out to them via their personal email ID. This allows you to continue seeking help and advice from the doctor even after the initial consultation has concluded. Any additional calls or visits will incur an additional consultation fee. The consultation fee is not redeemable for any other service or product.
8. In consideration of the services provided by Saira Health Care the patient agrees to pay the following fees: The actual fees are ₹500, however, we are currently offering a discount to make our services more accessible to all. The voice call consultation fee is ₹300, while the video and visit consultation fee is ₹400. Please note that these fees are subject to change and may be adjusted accordingly.
9. We offer delivery of medicines to India via courier, which typically takes 4-5 working days. However, in some cases, delivery may take longer due to unforeseen circumstances. In the event of any issues or delays during transit, we undertake to resolve the matter as soon as possible and keep our patients informed of the progress. We are committed to ensuring that our patients receive their medicines in a timely and efficient manner.
10. All orders shipped internationally outside of India will be delivered via courier and may take approximately 2 weeks to reach the customer. However, please note that delivery times may be subject to delays due to the customs clearance process in both India and the recipient's country. In such cases, we are not responsible for any delays or issues arising from customs clearance, and the estimated delivery time may be longer than 2 weeks. We will do our best to expedite the process, but customers are advised to factor in potential delays when ordering.
11. Conduct and Behavior: We expect all patients to maintain a respectful and courteous attitude towards our doctors, staff, and other patients during their visit. Any form of misbehavior, abuse, or harassment towards our staff will not be tolerated. In case of any such incident, we reserve the right to take necessary action as per the provisions of the Uttar Pradesh Medical Protection Act, 2013, including but not limited to reporting the matter to the appropriate authorities and/or taking legal action.
12. The doctor will prescribe and prepare medicines and nuskhas (as needed) based on the patient's medical requirements and diagnosis. The doctor will not alter or modify a patient's prescription upon request, as it is crucial to ensure the patient receives the most effective treatment for their condition. Patients are advised to rely on the doctor's professional expertise and recommendations regarding their treatment plan, and any changes to the prescription will only be made at the doctor's discretion and in accordance with professional medical standards.
13. We are currently offering herbal treatment options, which may take longer to show results compared to conventional medical treatments. While we strive to provide effective treatment, you understand that the pace of recovery may vary depending on individual factors. You agree to continue the treatment as advised by our healthcare professionals to achieve optimal results and attain a full cure of your condition. We recommend following the treatment plan provided to you, and any deviation may impact the efficacy of the treatment.
14. All patients are required to discuss their treatment progress with their assigned doctor or medical provider only. Patients are not authorized to share or discuss their treatment progress with the reception staff or any other personnel not directly involved in their care. This is to ensure the confidentiality and integrity of patient information, and to prevent miscommunication that may affect the quality of care. Patients who fail to comply with this policy may be subject to additional fees or penalties, or may be terminated from our practice.
15. Please note that we do not currently offer cash on delivery (COD) as our shipping services are handled by third-party courier services. To confirm your order, please ensure you pay the full amount at the time of order placement. We kindly request that you do not ask for COD as this option is not available. Additionally, we are responsible for delivering the medication to you once the payment is confirmed, and we will not be held responsible for any issues arising from non-payment or failure to deliver due to patient's inability to pay COD.
16. The duration of treatment and estimated cost of services cannot be confirmed prior to consultation with our medical professionals. Patients are kindly requested not to inquire about these details at the reception or during initial interactions, as a thorough evaluation and assessment by a doctor is necessary to provide an accurate estimate. Any such requests may result in delays or miscommunication, and we kindly request patients' cooperation in adhering to this policy.
17. All prices quoted by our customer service team are final and non-negotiable. We do not offer any discounts or promotions on the prices of medicines, and all prices are subject to change without prior notice. We strive to provide competitive pricing, but we do not guarantee any discounts or special offers on medicines.
18. We do not provide investigation facilities within our clinic. However, our medical professionals are happy to assist you in identifying a suitable diagnostic center near our location where you can conduct the necessary tests at your own expense. We will provide you with a list of recommended diagnostic centers and you are free to choose the one that suits your needs. Please note that we are not responsible for the cost or outcome of any investigations conducted outside our clinic.
19. These terms and conditions shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts at Barabanki, India.
20. By using our services, you acknowledge that you have read and understood this clause and agree to abide by it.
21. Upon successful order placement and dispatch, the patient is required to accept the courier delivery person's call and collect the parcel. Failure to receive the parcel due to reasons such as unreachable phone, incorrect phone number, or unavailability of the patient during delivery will result in the patient being responsible for paying the return courier charges. Additionally, the patient will need to cover the cost of rebooking the parcel for delivery. Please note that in such cases, no refund will be provided. It is the responsibility of the patient to ensure proper communication and availability during the delivery process to avoid any additional charges or inconveniences.
22. Once an order is booked, it cannot be canceled, returned, or refunded. Therefore, customers are strongly advised to confirm their orders before placing them. We strive to provide accurate and detailed information about our products and services to ensure customer satisfaction.
23. If the parcel is returned due to courier mistakes in delivery, we will provide you with the same parcel again through another courier service. Please note that in this scenario, a refund will not be provided. It is the responsibility of the customer to provide accurate delivery information and ensure someone is available to receive the parcel. We are not liable for any delays or issues caused by incorrect or incomplete address details provided by the customer.
24. Most of our parcels are delivered within 4-5 working days in India. However, in some cases where delays occur, we ask for your patience as we work with our courier aggregator to ensure prompt delivery. Customers are requested to wait for further updates on their parcel delivery status in case of any delays. We will make every effort to expedite the process and keep you informed along the way. We appreciate your understanding and cooperation during any unforeseen circumstances that may impact the delivery timeline. Rest assured, we are committed to delivering your parcel as soon as possible.
25. In case of any issues or delays in orders due to the courier service, patients are advised to contact the respective courier company for complaints. Any misbehaviour towards the staff at Saira Health Care will not be tolerated. Such incidents may result in a complaint being lodged against the patient under the Medical Protection Act of 2013. Patients are requested to behave politely and respectfully towards the staff and other patients at all times. We strive to resolve any issues or concerns at the earliest and make every effort to ensure customer satisfaction.
26. Most of our International parcels are being delivered safely, but in case there’s and issue and customers don’t receive their medicines, we will only provide a refund once we receive the medicines. Please place your order after understanding this policy.
27. The website pharmacy.sairahealthcare.com is exclusively for patients under the treatment of Dr. Nizamuddin Qasmi to order prescribed medicines. Patients are required to consult with Dr. Nizamuddin Qasmi before placing any order on the website. Patients should only purchase medicines that have been advised to them by Dr. Nizamuddin Qasmi. Any misuse of the website for unauthorized purposes is strictly prohibited. Saira Health Care is not liable for any consequences arising from the misuse of prescribed medicines ordered through pharmacy.sairahealthcare.com. The website reserves the right to refuse service to any individual who violates these terms and conditions.
28. pharmacy.sairahealthcare.com is not for the purpose of selling medicines. It is solely for the management of medication doses and to maintain patient records for those under treatment by Saira Health Care. Patients are advised to consult with their doctor before taking any medicines available on pharmacy.sairahealthcare.com. Users of the website must not misuse any information or data provided on the platform for unauthorized purposes. Saira Health Care reserves the right to update, modify, or discontinue any aspect of the website without prior notice. Users are responsible for ensuring the security of their login credentials and account information.
29. Dr. Qasmi's Nuskhas are specific formulations created under the supervision of Dr. Nizamuddin Qasmi solely for his patients' use. These formulations are intended for individual patients as prescribed by Dr. Qasmi and are not to be shared or distributed to others. The ingredients and dosages of Dr. Qasmi's Nuskhas are tailored to each patient's specific needs and health conditions. Any unauthorized reproduction, distribution, or sale of Dr. Qasmi's Nuskhas is strictly prohibited.
30. These Dr. Qasmi's nuskha specific formulations of Dr. Nizamuddin Qasmi are prepared in response to the current needs of patients. The information provided on this website is for educational purposes only and is not a substitute for professional medical advice. The formulations recommended on this website are based on Dr. Qasmi's expertise and experience and should be used at your own discretion. Any reliance you place on the information provided on this website is at your own risk. We do not guarantee the efficacy or results of the formulations suggested on this website.
31. Always use medicines after reading the instructions properly as advised by Dr. Nizamuddin Qasmi and use the recommended dose and for the recommended duration only. It is important to follow the advice of a qualified healthcare professional before using any medications. The information provided on this website is for informational purposes only and should not be considered as medical advice. We do not take any responsibility for the misuse or improper use of any medications.
32. It is important to adhere to the instructions provided with the prescription. Failure to do so may result in reduced effectiveness of the medication and could lead to potential side effects. We are not liable for any consequences that arise from not following prescribed instructions.
33. If you purchase medicines from another store, always verify the medicines before using them to ensure your safety and well-being.
34. In the event that you experience any side effects from the medicines provided on this website, we strongly advise you to discontinue use immediately and seek consultation with a qualified healthcare professional. We do not take responsibility for any adverse reactions or consequences resulting from the use of the products featured on this site. It is essential that you carefully read and understand the instructions, warnings, and precautions associated with each medication before making a purchase.
35. You agree to inform your doctor about any allergies or ongoing medications you may have before starting any treatment or medication recommended on this platform. It is crucial to disclose all relevant medical information during consultations to ensure your safety and well-being.
36. We acknowledges that medications may be harmful in some cases and strongly recommends consulting with a qualified healthcare professional before taking any medication.
37. Patients must never use any other person's medicine.
38. We provide treatment to patients based on available medical knowledge and expertise. While we strive to offer the best care possible, we do not guarantee a cure for every patient. It is important to understand that medical outcomes can vary and are subject to individual circumstances.
39. Some medicines which are prescribed to patients to treat their condition and for their health may cause adverse effects. In some cases, patients may experience high adverse effects. It is important to follow the advice and instructions provided by the healthcare professional regarding the usage of medicines. The website and its owners do not assume any responsibility or liability for the adverse effects caused by the medicines prescribed to patients. Patients are advised to discuss any concerns or issues regarding their medication with their healthcare provider.
40. We do not claim to treat each and every patient, and individual results may vary. It is important to consult with a qualified healthcare professional for personalized diagnosis and treatment options.
41. Disease conditions can fluctuate, and medications are prescribed based on thorough assessments of signs, symptoms, and investigations. However, the condition may evolve over time. If the treatment provided does not yield satisfactory results, you are advised to seek a second opinion from another healthcare provider. We do not guarantee successful treatment for all patients, as individual responses to medical interventions vary. It is important to consult with healthcare professionals regularly and follow their advice for optimal management of your health.
